RETURN & REFUND POLICY
Last Updated: 15.11.2025

Thank you for choosing Luxury Chairs & Tables.
This Return & Refund Policy explains how cancellations, returns, and refunds are handled for both rental services and purchased items.

All eligible refunds are processed within 14 days.
This applies to rental cancellations, product returns, and refunds issued due to damages or errors.

1. Rentals (Chairs, Tables, Décor & Event Items)

1.1 Deposits & Payments

  • A deposit is required to reserve rental items.

  • All deposits are non-refundable, regardless of the cancellation timeframe.

1.2 Rental Cancellations

All cancellation requests must be submitted in writing.

Cancellation terms:

  • 14+ days before the event:

    • Deposit is non-refundable.

    • If any additional payments were made, eligible refunds are processed within 14 days.

  • 7–13 days before the event:

    • 50% of the rental total is non-refundable.

    • Any eligible remaining refund is processed within 14 days.

  • 0–6 days before the event:

    • 100% of the rental total is non-refundable.

    • No refund applies.

1.3 No Returns for Rentals

Rental items cannot be returned once delivered and accepted.

1.4 Damaged or Missing Rental Items

Customers are responsible for rental items during the rental period.
Fees apply for:

  • Lost or missing items

  • Permanent damage

  • Stains, burns, or water exposure

  • Items not made available for pickup on time

If any refund is owed after adjustments or dispute resolution, it will be issued within 14 days.

2. Purchased Items (Non-Rental Sales)

2.1 Return Eligibility

Purchased items may be eligible for return if:

  • The return request is made within 7 days of delivery

  • The item is unused, undamaged, and in its original packaging

Non-returnable items:

  • Custom-made or special-order products

  • Clearance or final-sale items

  • Assembled, used, or installed items

  • Oversized freight items (unless defective/incorrect)

2.2 Return Shipping

  • Customers are responsible for return shipping unless the product arrived damaged or incorrect.

  • Items must be returned with all original components.

2.3 Refunds for Purchases

After the returned item is received and inspected:

  • Approved refunds are issued within 14 days.

  • Refunds are applied to the original payment method only.

  • Restocking fees may apply depending on the product type.

  • Deductions may apply for damage, missing parts, or signs of use.

3. Damaged or Incorrect Items (Rentals or Purchases)

If any item arrives damaged, defective, or incorrect:

  • Report the issue within 48 hours of delivery.

  • Provide photos/videos and your order details.

Depending on the situation, we may offer:

  • Replacement

  • Repair

  • Partial refund

  • Full refund

Refunds issued due to damage or incorrect delivery are processed within 14 days.

4. Refund Processing Timeline

Regardless of the category (rental cancellations, product returns, or damage-related refunds):

All approved refunds are processed within 14 days.

Your bank or payment provider may require additional time to post the credit.

5. Contact Us

For refund questions, cancellations, returns, or concerns, contact us:

Email: info@luxurychairsandtables.com
Phone: (240) 200-4307
Address: 7806 Bray Green Road, Suite 101, Laurel MD 20707, United States.